Privacy Policy

This Privacy Policy explains how Red Motors Auto Care ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our online platform and services. Our business address is 4 Saad Bin Majid Street, Doha, Ad Dawhah, 00000, Qatar. If you have questions or wish to exercise your privacy rights, contact us at info@redmotors.cfd.

Scope

This policy applies to personal information collected through our website, mobile interfaces, appointment systems, on-site forms, vehicle diagnostics collected with consent, and related customer interactions. It does not cover personal information collected by third parties that are not under our control.

Information We Collect

• Contact details: name, phone number, email, and postal address.
• Vehicle information: make, model, registration, VIN, odometer readings and service history.
• Service records and notes: diagnostics, repair history, and technician notes.
• Payment information: payment card or transaction details provided to process payments (we may use third-party payment processors and do not retain full payment card numbers).
• Communications: messages, emails, reviews, and appointment preferences.
• Location and pickup/delivery information: addresses and routing details if you request vehicle pickup or delivery.
• Device and usage data: IP address, browser type, operating system, pages visited, and analytics data collected automatically.
• Photos and media: images or videos you provide of your vehicle or related issues.

How We Use Personal Information

We use personal information for purposes including:

• Providing, maintaining, and improving our auto care services and customer support.
• Booking and managing appointments, vehicle pickup/delivery, and service reminders.
• Processing payments and issuing invoices and receipts.
• Communicating about services, promotions, safety recalls, and account-related notices.
• Analyzing usage patterns to optimize our platform and detect fraud or suspicious activity.
• Complying with legal obligations and protecting our rights, property, or safety.

Legal Bases for Processing (where applicable)

Depending on applicable law, we rely on one or more of the following legal bases to process personal data: performance of a contract, compliance with legal obligations, legitimate interests (such as fraud prevention and business operations), and your consent where required.

Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and similar technologies to collect information about how you interact with our site. These technologies help us remember preferences, provide analytics, and deliver relevant functionality. You can manage cookie preferences through your browser settings or any cookie controls offered on our site. Disabling certain cookies may affect your experience or functionality.

Sharing and Disclosure

We may share personal information with:

• Service providers that perform services on our behalf (payment processors, cloud hosting, analytics providers, and communication platforms).
• Automotive suppliers and partners as needed to perform vehicle repairs, diagnostics, or parts orders.
• Third parties when you provide consent or at your direction.
• Law enforcement, courts, regulators, or other parties when required by law or to protect rights, property, or safety.

We do not sell personal information for monetary consideration. Where permitted by law, we may share aggregated or de-identified information that does not reasonably identify an individual.

Data Retention

We retain personal information as long as necessary to provide services, fulfill contractual or legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and purpose; we apply retention limits in accordance with legal requirements and business needs.

Security

We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. No system is completely secure; if you believe your data has been compromised, contact us immediately at info@redmotors.cfd.

International Transfers

Personal information may be processed or stored in countries other than your own. When we transfer data internationally, we implement appropriate safeguards to protect the information in accordance with applicable law.

Your Rights

Subject to applicable law, you may have rights regarding your personal information, including rights to access, correct, delete, restrict processing, obtain a copy, or object to processing. You may also have the right to withdraw consent where processing is based on consent. To exercise these rights, contact us at info@redmotors.cfd or write to:

Red Motors Auto Care
4 Saad Bin Majid Street, Doha, Ad Dawhah, 00000, Qatar

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, contact us so we can delete it.

Third-Party Links and Services

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our site and, where appropriate, notified to you. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

For privacy inquiries, to exercise your rights, or to request further information, contact:

This Privacy Policy is provided as a general template and does not constitute legal advice. For specific questions about your legal obligations, consult qualified counsel.